At Santeheal Wellness Pvt Ltd, we aim to provide our patients and clients with the best possible experience. This Cancellation & Refund Policy outlines the terms under which appointments, services, and payments may be cancelled or refunded.
1. Appointment Cancellations
- Patients may cancel their appointment by contacting us at least 24 hours before the scheduled time.
- Cancellations made within less than 24 hours of the appointment may be subject to charges or may not be eligible for a refund.
- No-shows without prior notice will not be eligible for a refund.
2. Service Cancellations
- For wellness services, packages, or programs, cancellation terms may vary depending on the specific service. Details will be provided at the time of booking.
- Pre-paid packages, once availed partially, may not be fully refundable.
3. Refund Policy
- Eligible refunds will be processed to the original payment method (via Razorpay / WooCommerce) within 7–10 business days after confirmation.
- Transaction fees charged by the payment gateway (if any) are non-refundable.
- In case of double payment or a technical error, a full refund will be issued.
- Refunds are at the sole discretion of Santeheal Wellness Pvt Ltd and subject to review.
4. Rescheduling
- Patients may reschedule appointments (subject to availability) by contacting us at least 12 hours prior to the scheduled time.
- Rescheduled appointments will not incur additional charges if done within the allowed time frame.
5. Contact for Cancellations & Refunds
For cancellations, rescheduling, or refund requests, please contact us at:
Santeheal Wellness Pvt Ltd
City Emporium Mall SF 10 143A
IND and Business Park
IND Area Chandigarh
Chandigarh – 160002
📞 +91 9115551721
✉️ santehealcare@gmail.com