At SANTEHEAL WELLNESS PVT LTD (“Santeheal”, “we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book appointments, or use our services.
1. Information We Collect
We may collect the following information:
- Personal Information: Your name, contact number, email address, and address when you register or book an appointment.
- Appointment & Service Details: Information about doctors, hospitals, or services you choose.
- Payment Information: Payments are securely processed through third-party gateways (e.g., Razorpay via WooCommerce). We do not store sensitive payment details like card numbers or UPI IDs.
- Technical Data: IP address, browser type, device information, and cookies for analytics and improving user experience.
2. How We Use Your Information
We use your information to:
- Schedule and confirm appointments.
- Process payments and issue invoices.
- Send booking confirmations, reminders, and updates.
- Improve our website, services, and customer experience.
- Comply with legal and regulatory obligations.
3. Sharing of Information
We do not sell or rent your personal information. Your data may be shared only with:
- Doctors, hospitals, or service providers you book through us.
- Payment gateways (such as Razorpay) to process secure transactions.
- Service providers assisting with website, IT, or communication tools under confidentiality agreements.
- Authorities, if required by law.
4. Data Protection & Security
We implement industry-standard measures to protect your information. However, no method of online transmission is 100% secure, so we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your data, subject to legal and contractual restrictions.
- Opt out of marketing communications at any time.
6. Cookies & Tracking
Our website may use cookies to enhance browsing, analyze traffic, and personalize content. You can manage cookie settings in your browser.
7. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us:
Santeheal Wellness Pvt Ltd
City Emporium Mall SF 10 143A
IND and Business Park
IND Area Chandigarh
Chandigarh – 160002
📞 +91 9115551721
✉️ santehealcare@gmail.com